Refund policy

Every M&M Prints item is printed and hand-finished to order, but that doesn't mean you're stuck with it. If a piece isn't right for you, it can come back — no quibbling, no exceptions list, no "made to order so tough luck".

Your 30-day return window

You have 30 days from the day you receive your order to request a return, for any reason at all. Changed your mind, picked a colour that doesn't suit the table, bought it for someone who already had one — all fine.

This applies to everything we sell. Made to order or ready-made, full price or in a sale, it's all returnable on the same terms.

To be eligible, the item needs to be unused and in the same condition you received it, back in its original packaging. Please include your order number or have proof of purchase to hand.

How to return something

1. Email us at  info@mandmprints.com  with your order number and which item is coming back, so we know to expect it.

2. Post it to us at:

   M&M Prints
   17 Buzzard Lane
   Chellaston
   Derby
   DE73 5PA

3. We'll check it over on the day it arrives and get your refund moving.]

Who pays return postage

Changed your mind? You cover the cost of posting the item back to us. We'd recommend a tracked service — until it reaches us, it's still your parcel.

Faulty, damaged or not what you ordered? We cover the appropriate return costs. Get in touch before you post anything so we can sort the return out with you rather than leaving you out of pocket.

Faulty, damaged or incorrect items

Please check your order over when it arrives. Every piece is hand-inspected before it leaves the workshop, but if something is defective, damaged in transit, or simply isn't the item you ordered, get in touch straight away with your order number and a photo or two. We'll assess it and make it right — and we'll cover the appropriate cost of getting the item back to us.

Refunds

We check returns the same day they arrive and issue your refund straight away through our payment processing, back to your original payment method. From there it's out of our hands: it can take up to 10 days for our payment provider and your bank or card issuer to process it and show the money in your account.

If it's been longer than that and there's still no sign of it, email  info@mandmprints.com  and we'll chase it up with our provider.

Exchanges

The quickest route is a return followed by a fresh order: send the item back and place a new order for the piece you'd rather have. That way your replacement joins the print queue immediately instead of waiting on the post.

Your statutory rights

Nothing in this policy affects your legal rights as a UK consumer, including your rights in relation to faulty, damaged or misdescribed goods.

Questions

Email  info@mandmprints.com  — we're a small UK workshop, not a call centre, so you'll be talking to the person who printed your order.